IT Service Desk Technician - Level 2

About CIO Tech

We're a Tampa-based MSP known for responsiveness and reliability. We hire for work ethic, ownership, and attention to detail as much as technical skill. We promote from within and give motivated techs room to grow.

Our team genuinely enjoys solving problems and building relationships. Our clients know us as approachable, responsive, and reliable, and we expect the same from every team member. We keep things professional, but never stiff. You'll find team lunches, company events, and a business-casual environment where your personality is as important as your technical skills.

Role

Provide advanced remote and onsite support for desktops, servers, networks, and Microsoft 365. Own escalations from Level 1, close tickets with clear documentation, and keep customers in the loop.

What you'll do

• Triage and resolve tickets by phone, remote tools, and onsite when needed
• Administer Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams
• Manage users, groups, and policies in Active Directory and Entra ID
• Handle Windows Server basics, upgrades, and common migrations
• Support networking fundamentals, VLANs, DNS, DHCP, VPNs
• Configure and support firewalls and UTM features at a Level 2 scope
• Support storage platforms such as SAN, NAS, iSCSI
• Document fixes and customer specifics in IT Glue
• Keep time entries and ticket notes current in ConnectWise Manage
• Mentor Level 1 and participate in the on-call rotation

How you'll succeed

Qualifications :

Nice to have

Benefits