Office Manager

Job Description

Job Description

Now Hiring : Office Manager (Wake Forest)

For over 40 years, Lane & Associates Family Dentistry has been a trusted name in providing exceptional dental care across North Carolina. We’re passionate about our patients, proud of our fun, team-driven culture, and committed to excellence in everything we do.

We’re currently seeking a dynamic and motivated Office Manager to lead our Wake Forest dental team!

Position Overview

As the Dental Office Manager, you will oversee the day-to-day operations of our Wake Forest office, ensuring an outstanding experience for both patients and team members. This leadership role requires a strong communicator and problem solver who can balance operational efficiency, team morale, and exceptional patient care.

Key Responsibilities

Manage office operations including staff productivity, scheduling, collections, receivables, and expense control

Foster new patient growth through community outreach and marketing collaboration

Oversee the office’s online reputation and support the team in obtaining 5-star reviews

Provide leadership, coaching, and mentorship to team members while ensuring compliance with company policies

Supervise daily closing procedures, deposits, and end-of-month reporting with the Regional Director

Address and resolve patient and staff concerns with professionalism and empathy

Provide ongoing staff training beyond initial onboarding

Maintain appropriate doctor / patient ratios for efficient operations

Conduct monthly staff meetings and daily morning huddles

Manage quarterly inventory and office supply needs

Participate in corporate communications and initiatives

Perform other duties as assigned

Qualifications

High School Diploma or GED required

Minimum 2 years of experience in a dental office

Minimum 1–2 years in a management or leadership role (dental preferred)

Strong leadership and coaching abilities

Excellent communication and interpersonal skills

Proven conflict resolution and problem-solving skills

High level of professionalism and customer service focus

Proficiency in dental practice software and computer systems (Denticon experience a plus)

Ability to lift 15–20 lbs

What We Offer

Competitive Pay

Quarterly Performance Bonus Potential

Comprehensive Insurance Coverage after 90 days (Health, Vision, Dental, Life, Disability, FSA & more!)

401(k) with Employer Contribution

Paid Holidays & PTO

Fridays Off at 2 PM!

Uniform Allowance

In-House Paid Training & Development

Engaging Company Events & Social Media Campaigns

Volunteer Opportunities (Earn Smile Squad Points for Rewards!)

Birthday & Work Anniversary Gifts from Ownership

and more!