Office Manager

Job Description

Job Description

Now Hiring : Office Manager | Wake Forest

At Lane & Associates Family Dentistry, we pride ourselves on providing an exceptional patient experience , and that begins with strong leadership. We’re seeking a dedicated Office Manager to oversee the day-to-day operations of our dental office, ensuring excellence in both patient care and team performance.

Key Responsibilities :

Oversee daily office operations, including staff ,scheduling, productivity, collections, receivables, and expense management.

Foster new patient growth through community engagement and marketing collaboration.

Manage the office’s online reputation, encouraging and supporting the team in obtaining 5-star patient reviews.

Provide leadership, coaching, and guidance to team members to ensure alignment with company policies and goals.

Supervise closing procedures, deposits, and end-of-month reporting in partnership with the Regional Director.

Address and resolve patient and team concerns promptly and professionally.

Provide ongoing training and development beyond initial onboarding to strengthen team performance.

Maintain an appropriate doctor-to-patient ratio for efficient and effective operations.

Lead monthly staff meetings and daily morning huddles to promote communication and alignment.

Manage quarterly inventory of office and clinical supplies.

Participate in corporate initiatives and communications to ensure consistency and collaboration across the organization.

Perform other duties as assigned.

What Makes You a Great Fit :

Minimum 2 years of dental office experience required with 1-2 years in a management role within a dental setting

Proficiency in Computers (Denticon experience a plus).

Proven leadership and team development abilities.

Excellent communication and organizational skills with strong attention to detail

Strong conflict resolution and problem-solving capabilities.

Professional, service-oriented mindset with a focus on patient care and team success.

Highly adaptable and effective in a dynamic environment.

Highschool Diploma or GED is required

Ability to lift 15 to 20lbs

Why You Will Love Working With Us :

Competitive Pay!

Comprehensive Insurance Coverage (after 90 days) - Health, Vision, Dental, Life, Disability, FSA, and more!

401(k) with Employer Contribution (after 90 days)

Quarterly Performance Bonus Potential!

Paid Holidays & Paid Time Off!

Fridays Off at 2PM

Uniform Allowance!

Fun Company Events & Social Media Campaigns throughout the year!

Volunteer Opportunities with Smile Squad to earn points for rewards!

Birthday & Work Anniversary Gifts sent directly from the owners

• ...and so much more!