Customer Account Associate

Nestl Usa Account Associate

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestl USA, we're all working towards the same goal to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity and responsibility to be there for every moment in our consumers' lives. Joining Nestl means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Position Summary

The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Account Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team.

Key Responsibilities

Trade Auditing / Analysis (Deductions, Fines, Claims, Post-Audit Work) (40% of Role)

• Support the Account Management Team and Sales Finance Leader with trade deduction analysis and reconciliation.
• Management of Customer post-audit claims
• Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
• Participate in customer meetings to resolve claims with third party vendors

Deduction Workflow Administrative Management

Support Customer Metric Forecasting

Trade & Deduction Management & New Item Setup Reconciliation

Qualifications / Certifications

Bachelor's degree preferred, or 1-2 years of relevant work experience

Previous experience in an administrative or support role is preferred

Strong organizational and time management skills

Excellent attention to detail and accuracy

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Familiarity with SharePoint and other collaboration tools is a plus

Ability to work independently and prioritize tasks effectively

Strong communication and interpersonal skills

Critical Experiences

Experience working as a Field Sales Representative or Customer Account Analyst

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home. The Nestl Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator : 1-800-321-6467.