Branch Service Manager

Job Description

Job Description

Description : Job Summary

The Branch Service Manager is expected to lead their team to success and overcome every challenge and adversity that presents itself to do so. As a leader in the service department the Branch Service Manager must be well familiar with all service department processes. This position will be responsible for the following :

• The Branch Service Manager will guide the service team as needed in service processes, paperwork flow, and planned maintenance completion under the direction of the Corporate Service Manager.
• The Branch Service Manager will arrange for the re-delegation of branch service tasks when a member of administration is out or fill in for that position as needed. The capability of stepping into the role of any service administration position is a must.
• The Branch Service Manager will monitor the Work in Progress of all service jobs at the respective branch to keep the WIP to an absolute minimum.
• The Branch Service Manager will have the assignment of quoting, oversee the quoting, and obtain guidance for quoting all service jobs at the branch. Then making sure the job stays on quote (or the customer is advised of changes) using the administration and technician personnel as a team.
• The Branch Service Manager works with the Parts, Rental, Product Support, Sales, and Accounting departments to help achieve the mutual goals Tri-Lift has established.
• The Branch Service Manager takes the lead in resolving parts issues so that the technicians can proceed with their tasks without delay.
• The Branch Service Manager will monitor and help procure purchase orders from customers as needed by monitoring administrative personnel and getting directly involved when necessary.
• The Branch Service Manager will have a large role in processing warranties working with the service team to keep warranty claims accurate and flowing.
• The Branch Service Manager will assist the shop foreman and take the lead in communicating with customers about job progress.
• The Branch Service Manager will help Grow Tri-Lift by selling service and actively procuring new accounts. This may be through the direction of technicians, personal calls, and cooperation with product support personnel.

Requirements :

ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed may be required as deemed necessary by your supervisor or service manager.

Core Competencies :

LEAD GENERATION : Develop a working knowledge of all the products and services supplied by Tri-Lift NC. Overall goal is to suggest and provide leads to other departments for products supplied by our company that will enhance our customers business.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Has the ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds. Must have the physical stamina to perform continuously with full body motion for climbing, reaching, pulling, walking and lifting, etc While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and climb or balance. The employee is frequently required to sit; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a maintenance environment with potential equipment movement hazards as well as exposure to chemicals and solvents that require knowledge of proper safety procedures. Work is performed at customer locations, including manufacturing, warehouses, cold storage facilities and other “difficult” or outdoor environments. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate

TYPICAL WORK SCHEDULE : The typical work schedule is as follows. Normal daily operations are typical business hours. Most Service Managers find success being available 7 : 00 am to 5 : 00 pm. Monday through Friday, the standard to meet is to meet the need to accomplish the mission. Working some weekends and evenings are possible. ______________________________________________________________________________

KEY PERFORMANCE INDICATORS : these are key indicators that will be maintained and managed by the service manager for the department and all personnel.

Sales goals as posted in the Budget.

Margins and GP as posted in the budget.

Meet or exceed recruitment goals as per budget and need.

Technician perception of helpfulness in accomplishing their duties.

Shop and grounds maintenance and cleanliness.

PM completion rate as per goal.

TRI

Compensation details : 65000-75000 Yearly Salary

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