Technical Support Representative (Industrial Finishing Products)

Summary :

As a Technical Support Representative, you will serve as a primary point of contact for customers seeking technical assistance with Binks products and systems. This role requires strong problem-solving skills, technical aptitude, and a customer-first mindset. You will work closely with engineering, product, and customer service teams to resolve technical issues, provide product guidance, and ensure customer satisfaction.

PRIMARY RESPONSIBILITIES :

• Respond to customer inquiries regarding technical issues via phone, email, and online platforms.
• Troubleshoot product and system issues and provide step-by-step technical guidance.
• Document and track technical support cases using internal systems.
• Collaborate with engineering and product teams to resolve complex technical problems.
• Assist in the creation and maintenance of technical documentation and FAQs.
• Provide feedback to product teams based on customer experience and recurring issues.
• Support product testing and validation efforts as needed.
• Maintain up-to-date knowledge of Binks products and technologies.
• Support Global Customer Service Leadership in analyzing service trends and improving processes.

QUALIFICATIONS :

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