Director, Distribution Operations
Director Distribution Operations role leads some supply chain distribution center operations within their designated NTW geography in the United States. Directors support and lead service and operations organization in support of the Zone Managing Directors. Responsibilities to ensure exceptional customer service is provided at competitive cost levels. Responsible for approximately 20 or more distribution centers (varies by geography) and between 100-400 FTEs within each zone respectively. ZVPs lead all elements of delivery within their regional network include service delivery, safety, cost, and physical management and custody of all corporate assets required to deliver to customers including physical DCs, MHE equipment, Trucks, and Yard Management equipment necessary to receipt, ship, and manage inventory with each distribution center.
Job Responsibilities
- Report to and support Zone Managing Directors in support of group of regional distribution centers.
- Manage and execute all company safety policies and procedures with all sites within zone network. Deliver TRIR and Accident performance levels.
- Accountability and management of Zone Operational budget annually.
- Manage and develop a high-performance team, including hiring, training, and performance management, to ensure the smooth and effective operation of the distribution center network.
- Route optimization / telematics necessary for on-time / on-budget delivery of customer orders.
- Provide and analyze reporting as needed.
- Accountable for some Warehouse operations within network sites.
- Utilization, protection and management of company assets.
- Collaborate with HR Business partner to provide training, coaching and engagement of center personnel.
- Develop depth and improve quality by encouraging cross-training and knowledge sharing.
Additional Responsibilities
Assist in staffing and recruitment as needed.Deliver against customer service metrics (Net Promotor Score).Track and Monitor Zones On Time Delivery Performance. Provide corrective action if needed.Deliver Operational Productivity YoY for all sites within network.Cost Performance ($ Cost / Unit)Ensuring all locations are compliant with all Federal and State Laws; Guidelines and Company Policies.Liaison between operations and sales to provide ROI analysis of sales initiatives.Willingness to travel 60% of time.Other duties as assigned.Qualifications
Ideal candidate has 10 plus years of relevant experience in a multi-site distribution environment.Proven leadership skills including leading the team with a clear vision and strategy, results-orientation, change catalyst and developing people.Demonstrated experience leading and working with a diverse workforce (exempt, non-exempt, temporary).Demonstrated leadership in implementing capabilities (process, methods, tools and data).Experience in management safety and quality assurance programs dealing with teams of 100+ associates.Proven track record of effectively collaborating with company stakeholders across the planning and execution organization.Strong understanding of leading practices in KPI development, continuous improvement, business and root cause analytics.Experience in Advanced Warehousing and Routing Systems (SAP AW preferred).Strong business acumen and understanding of P&L and operating performance metrics.Ability to travel within assigned territory / zone 50 - 75%.Ability to work a flexible schedule including weekends.Ability to manage a business to stay ahead of the curve by finding new ways to satisfy internal and external customers.Bachelor's degree in Distribution, Supply Chain, Logistics or a related field. Master's degree preferred.Bilingual in Spanish / English is a plus.Benefits
Market competitive compensation.401(k) and Roth with company match. Immediate 100% vesting.Comprehensive benefits including medical, dental and vision.Company paid short term disability and employer subsidized long term disability.Company paid life insurance.Discounted tire purchasing.Tuition reimbursement.Employee assistance program.Generous paid vacation and paid time off.Customizable voluntary benefits.and More!!!Mission Critical Competencies
TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role :
Strategic Mindset : seeing ahead to future possibilities and translating them into breakthrough strategies.Action Oriented : Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Cultivates Innovation : Creating new and better ways for the organization to be successful.Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.Customer Focus : Building strong customer relationships and delivering customer-centric solutions.Develops Talent : Developing people to meet both their career goals and the organization's goals.Ensures Accountability : Holding self and others accountable to meet commitments.Drives Engagement : Creating a climate where people are motivated to do their best to help the organization achieve its objectives.Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Instills Trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.Change Management : effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.