Director, Onboarding, Adoption, and Training

POSITION OVERVIEW

The Director of Onboarding, Adoption, and Training at Alvaria Horizons will play a crucial role in leading the development and implementation of comprehensive customer solutions. This role demands a strategic thinker with a deep understanding of customer needs, technical acumen, and a passion for innovation. The Director will collaborate closely with sales, product development, and customer success teams to design and deliver tailored solutions that drive customer satisfaction and business growth.

KEY RESPONSIBILITIES

• Lead the customer solutioning team in designing and implementing custom solutions that meet client requirements and align with Alvaria Horizons’ onboarding, adoption, and training offerings.
• Collaborate with sales teams to understand client needs, providing technical expertise during the pre-sales process.
• Build and maintain strong relationships with key clients, acting as a trusted advisor and ensuring their ongoing satisfaction with Alvaria Horizons’ solutions.
• Mentor and develop a high-performing team, fostering a culture of innovation, collaboration, and excellence.
• Manage the customer solutioning budget, ensuring efficient allocation of resources and maximizing return on investment.

IDEAL QUALIFICATIONS