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Commercial Lines - Account Executive (AE)

Commercial Lines - Account Executive (AE)

COVUAurora, CO, US
1 day ago
Job type
  • Full-time
Job description

Commercial Lines Account Executive

Compensation : $80,000 $100,000 base + Team Performance Bonus

License : Active Property & Casualty required

Location : Remote (U.S.)

Company Description

COVU is an innovative technology-focused company that's disrupting the insurance industry. By delivering a great customer experience through a blend of technology, real-time service, and sales support, COVU ensures that agencies thrive and remain competitive in the evolving landscape. The agency's approach leads to higher retention, increased cross-sales, and greater profitability for its owner(s), while enabling producers to focus on selling to higher-value customers. We value :

Entrepreneurship (Ownership)

  • We foster a culture of ownership and initiative, encouraging our team to lead with an entrepreneurial spirit.

Beyond Expectation (Surprise & Delight)

  • We aim to consistently exceed expectations, creating memorable experiences that surprise and delight our clients and partners.
  • Urgency (Speed, Learn, Adapt)

  • We operate with a sense of urgency, embracing speed, continuous learning, and adaptability as we navigate the dynamic landscape of risk and insurance.
  • Trust (Reliability)

  • At the heart of COVU is trust. We are committed to building and maintaining trust through reliability in all our interactions and solutions.
  • Role Overview

    The Commercial Lines Account Executive is the strategic relationship leader responsible for end-to-end client satisfaction, retention, and portfolio growth.

    AEs are the primary client-facing representatives, owning the coverage strategy, producer relationships, and accountability for outcomes. This is a leadership role (not managerial) the AE leads Account Managers, CSRs, and international support to deliver a seamless client experience.

    Key Responsibilities

  • Client Relationship Leadership : Serve as the primary contact for clients, agency owners, and producers. Manage relationships with transparency, empathy, and business acumen.
  • Coverage Expertise : Advise clients on coverage, endorsements, and risk strategies ensuring policy accuracy and compliance.
  • Retention & Growth : Own overall book performance, ensuring 95%+ renewal and positive client feedback.
  • Team Leadership : Lead the Account Manager and CSR within each book, as well as offshore support teams, ensuring priorities and deadlines are clear.
  • Accountability : Be responsible for all retention and service metrics if a client leaves, the AE is accountable for the 'why.'
  • Workflow Oversight : Direct the sequence of work delegate tasks appropriately to CSRs and AMs based on urgency and complexity.
  • Cross-Functional Collaboration : Partner with sales, carrier partners, and regional leads to resolve client issues or negotiate favorable outcomes.
  • Process and Quality Assurance : Identify service gaps, monitor quality of output, and mentor AMs and CSRs toward consistency and precision.
  • Experience & Skills

  • 68+ years of commercial insurance experience with direct client-relationship ownership.
  • Proven success in leading small servicing teams (onshore / offshore).
  • Advanced understanding of commercial lines coverages, endorsements, and compliance.
  • Strong familiarity with AMS systems and carrier portals.
  • Excellent negotiation, leadership, and communication skills.
  • Able to balance client management with high operational rigor.
  • Experience servicing multi-state commercial accounts (NY, CA, TX priority).
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