Technology Support Analyst (Tier 1)

Overview

Are you passionate about helping others and solving problems? Do you thrive in a fast-paced environment where technology and people intersect? We're looking for a Technology Support Analyst who brings strong customer service skills and a collaborative mindset to deliver exceptional first-tier technical support to team members across our headquarters, stores, delivery centers, and distribution centers nationwide.

As a Technology Support Analyst (Tier 1) , you'll be the first point of contact for technical support—providing both in-person and remote assistance. You'll work closely with our business partners and the broader Technology team to ensure timely, consistent, and high-quality resolution of issues.

Work Location :

4600 Olson Memorial Highway, Golden Valley, MN (off Hwy 100 & 55)

To support our customer service focus, this role works onsite 5 days per week in the office. Note : We are not considering applicants preferring a hybrid or remote work schedule.

You'll share your talents in the following ways as a Technology Support Analyst (Tier 1) :

• Provide friendly, knowledgeable technical support to staff across the organization.
• Assist with installation, configuration, and ongoing usability of software, desktops, laptops, and peripherals.
• Troubleshoot and resolve issues related to Microsoft 365, Windows, Mac, iOS, and more.
• Identify recurring technical issues and escalate when necessary.
• Manage and prioritize support tickets, ensuring resolution within established service standards.
• Collaborate with IT staff to research, test, and implement new technologies.
• Participate in IT-related projects that improve the staff experience.

What makes you a great fit? You exemplify our Staff Member Attributes : Inclusive, Authentic, Hardworking, Collaborative, and Curious. You'll also bring :

How we'll measure success as a Technology Support Analyst (Tier 1) :

What you'll find working here as a Technology Support Analyst (Tier 1) :

Room and Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship.

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

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