Healthcare Customer Support Specialist

Join Our Team as a Healthcare Customer Support Specialist!

Location : On-site in Chester, VA

Hourly Base Pay : $15.82 / hr. plus a $1,000 new hire bonus and up to $2,200+ in additional bonuses!

Schedule : Flexible full-time schedules available

Site Hours : Monday - Sunday, 8 a.m. - 10 p.m.; specific start dates and schedules will be discussed with the recruiter.

Night shifts are in demand! A 10% shift differential is offered for hours worked between 7 p.m. and 10 p.m.

Make a Difference in Our Most Vulnerable Communities Through Exceptional Customer Care!

Maximus is looking for dedicated Customer Support Specialists to assist consumers in navigating complex healthcare plans. We provide paid comprehensive training to prepare you for success in this role, arming you with the knowledge needed to deliver outstanding service.

Why Work With Us?

Work / Life Balance : Enjoy flexible schedules that fit your lifestyle!

Competitive Compensation : Start at $15.82 / hr. plus potential evening shift differentials.

Exciting Incentives : Receive a $1,000 new hire bonus and the chance to earn up to $2,200+ in other bonuses!

Convenient Location & Amenities : On-site food vendors, employee engagement activities, and easy access to nearby eateries.

Paid Time Off : Enjoy sick leave, personal time off, and 11 paid holidays.

Future Planning : Enroll in our 401k plan with company matching contributions.

Career Growth Opportunities : We offer a nurturing environment for professional development and promotions.

Wellness Support : Access employee assistance programs, wellness initiatives, and discount programs.

Meaningful Work : No cold calling or sales; your job is to help individuals get the support they need!

Essential Duties and Responsibilities :

Provide customer service for routine inquiries and issues through telephone, email, web chats, or written correspondence.

Utilize computerized systems for tracking and information gathering.

Offer informed feedback regarding call trends and processes.

Direct inquiries to published materials or senior staff when necessary.

Respond to telephone inquiries courteously and professionally using scripted responses.

Ensure compliance with privacy and HIPAA guidelines.

Assist callers with filling out online applications for submission.

Maintain current knowledge of client regulations and policies.

Minimum Requirements :

A high school diploma or equivalent with a minimum of 6 months of customer service experience.

Fluent and clear communication skills in English.

Strong organizational skills and the ability to manage multiple tasks.

Dependable attendance and participation in required training programs.

Willingness to work overtime and holidays as needed.

Your on-site presence is crucial for collaboration, oversight, and communication; remote work is not available until after one year of exemplary performance.

EEO Statement : Maximus is an equal opportunity employer, assessing applicants regardless of race, color, religion, gender, age, national origin, disability, veteran status, and other legally protected characteristics.

Accommodations : We provide reasonable accommodations for individuals requiring assistance during the employment process due to disabilities or other conditions.