Quality Director

Job Title : Quality Director

The Quality Director will develop, implement and coordinate activities of Process and Quality Engineering groups in the efforts of process development and optimization, productivity and yield improvement, reduction in material non-conformance and cost control. Manage and coordinate customer support activities including customer complaints, RMA management and customer technical support with regard to product specification / application and problem resolution.

Primary Duties :

• Expected to follow all safety rules and policies and work in a manner that protects themselves and other stakeholders from hazards and injuries.
• Establish departmental goals, action plans and reviews for quality, productivity and yield improvement, continuous improvement initiatives and preventative quality measures.
• Work closely with Production and Production Control managers, and Sales and Marketing groups to direct and accomplish quality initiatives.
• Interface with customers, internal or external, for the establishment and maintenance of in-process and final product acceptance criteria. Develop, review and maintain appropriate process controls in support of product acceptance criteria.
• Facilitate investigation and resolution of product non-conformance, including root cause analysis and corrective action implementation.
• Monitor internal and external quality trends, and facilitate continuous improvement initiatives and team problem-solving efforts in support of quality system.
• Act as ISO : 9001 Management Representative.
• Administer customer complaint system and manage RMA disposition. Follow up on the effectiveness of the corrective actions.
• Resolve chronic customer issues as demonstrated by external quality performance through dedicated efforts.
• Work with customers to provide technical support and address product specification / application issues.
• Provide on site customer support to resolve critical quality problems needing urgent attention.
• Provide guidance and direction to Quality Engineers in developing and optimizing manufacturing processes and establishing equipment capabilities and their utilization.
• Develop and maintain departmental budget.
• Maintain high level of safety performance within the department.
• Provide training and development opportunities for subordinates.
• Manage compliance with PMX Quality System.
• Any other duties as assigned.

Education / Experience Requirements :

Skills Requirements :

Work Environment :

Salary : Salary commensurate with experience.

Benefits include :

About the Company : PMX Industries is the leading supplier of high quality copper and copper alloys in North America. Since our founding, we have been committed to continually improving our safety and environmental performance through ongoing training and new technology. Safety is a top priority. PMX employees also have an active recycling program of metals, cardboard, plastic, and paper. We believe there are direct links between worker safety, quality systems, environmental performance, and economic success. Business is conducted in accordance with company policies which are based on respect and accountability. PMX has earned a reputation for integrity and consistently meeting high standards. We support our communities and strive to be good neighbors. We know that business success begins with our employees! We go far beyond simple compliance with federal and state regulations. We are dedicated to creating value for all that we serve. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.