Bellman

Bellman – Job Description

Southall Farm & Inn – Franklin, Tennessee

Position Summary

The Bellman at Southall Farm & Inn serves as a warm, knowledgeable, and service-driven ambassador for the property. This role is responsible for creating a seamless arrival and departure experience while supporting guests with luggage handling, property orientation, transportation assistance, and service requests. Bellmen provide intuitive hospitality that reflects Southall’s blend of refined luxury, Southern charm, and connection to the land.

KEY RESPONSIBILITIES

• Greet all guests warmly upon arrival, offering genuine hospitality aligned with Southall’s brand standards.
• Assist with unloading luggage, delivering items promptly to guest rooms, and ensuring safe handling at all times.
• Escort guests to their accommodations while providing a brief property orientation and answering questions.
• Coordinate with the Valet and Guest Services teams to ensure smooth check-ins and check-outs.
• Retrieve luggage upon departure and assist with transportation or valet coordination.
• Provide knowledgeable recommendations about Southall’s farm, culinary experiences, wellness offerings, and activities.
• Assist guests with transportation arrangements, including shuttles, valet retrieval, and local area guidance.
• Deliver amenities, packages, and special requests promptly and professionally.
• Maintain communication with Front Office, Housekeeping, Valet, and Concierge teams to anticipate guest needs.
• Maintain cleanliness and organization of the lobby and bell desk areas.
• Support valet and transportation operations as needed, following all safety guidelines.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, evenings, and holidays based on business needs.

OUR BENEFITS

• Industry-leading hourly rate

• Medical, dental, vision, short and long-term disability, company-provided life insurance

• Generous paid time off accruals

• 9 paid holidays annually

• 401k and company match

• Education reimbursement

• Best-in-class Employee Assistance Program

• Free weekly outdoor activities and wellness classes

• 30% internal discounts

• Fresh and free daily meal

• Bountiful internal growth opportunities

OUR TEAM

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.