Supervisor MDU Sales

Optimum

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The Supervisor of MDU Sales Operations is responsible for leading and supporting a team of Sales Support Representatives who manage contract execution and operational processes for both bulk and non-bulk properties. This includes overseeing the processing of contract executions, renewals, and debulks to ensure all property accounts are accurately maintained and aligned with contractual terms.

The supervisor provides daily oversight, training, and performance management to the team, ensuring tasks are completed accurately and within established timelines. This role works closely with Sales, Operations, and Billing teams to coordinate property changes, resolve escalations, and maintain data integrity across systems such as Salesforce.

By ensuring efficient execution of bulk agreements, debulks, and related operational workflows, the Supervisor of MDU Sales Operations plays a key role in supporting Optimum's relationships with property partners and delivering a seamless experience for both internal and external stakeholders and customers.

Responsibilities

• Lead and motivate a team of Sales Support Representatives to achieve departmental goals, providing individualized and ongoing performance management to ensure efficiency and productivity.
• Conduct periodic quality control audits on team members' case work to maintain accuracy and compliance with established standards.
• Coach representatives to support their professional growth and achievement of individual and team objectives.
• Ensure all team members are clear on daily, weekly, and monthly objectives with an understanding of long-term departmental and year-end goals.
• Oversee training and development to ensure all representatives are fully equipped to perform their assigned duties.
• Manage communication strategies to keep the team informed of departmental processes, expectations, and service level agreements (SLAs).
• Collaborate with cross-functional departments to streamline operations, enhance workflows, and improve the overall customer experience.
• Review and approve employee time sheets in accordance with company policy.
• Communicate effectively in person, over the phone, and through written correspondence.
• Utilize computers, calculators, reference materials, and standard office equipment proficiently.
• Provide coaching and mentoring both in person and virtually to ensure team alignment and success in meeting departmental goals.
• Work flexible hours as needed, which may include occasional travel.

Qualifications

At Optimum, we're fueled by our four core pillars : Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.