Customer Service Coordinator

Job Description

Here are the job details for your review :

Job Title : Customer Service Coordinator

Location : Cary NC

Duration : 12 months

Pay Rate : $33.50 / hour.

Shift time : 7am, 8am, 9am, 11am, & 10pm start (hybrid) and 3pm (remote)

Requirements for the Customer Service Coordinator role include :

• A Bachelor’s degree or equivalent experience.
• Proficiency in software applications such as Microsoft Outlook, Word, and Excel.
• Knowledge of SAP is preferred but not required.
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.
• Ability to support complex projects and determine the critical path to improve timely performance is essential.
• The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues.
• Strong organizational and time management skills with exceptional attention to detail is required.
• The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
• Customer facing experience is preferred.
• Knowledge of SAP a plus but not required.
• You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• LEAN / 6 Sigma methodology a plus but not required.
• Experience or knowledge of Siemens Healthineers business in the United States preferred.

Core Qualities to Look For

1. Detail Orientation & Prioritization Skills

Coordinators must manage multiple notifications and prioritize based on urgency, contract type, and customer impact. Candidates should demonstrate the ability to interpret priority scores, effect codes, and contract deliverables to make informed decisions. We will provide training to for Siemens’ specific process.

2. Communication & Customer Interaction

Strong verbal and written communication are essential. Coordinators are often the first point of contact for customers and must deliver ETAs, clarify service expectations, and manage escalations professionally.

3. Technical & System Fluency

Familiarity with dispatching platforms (e.g., CAD, Microsoft Suite) and the ability to interpret system-generated data (e.g., workload, proximity, credential restrictions) is key. Candidates should be comfortable navigating dashboards and using structured data to guide decisions.

4. Scheduling & Optimization Mindset

The role involves dynamic prioritization and re-scheduling based on field conditions. Look for candidates who can think in terms of optimization—balancing workload, proximity, and customer preferences to achieve best outcomes

5. Emotional Intelligence & Team Collaboration

Dispatching is a high-pressure environment. Candidates should show resilience, empathy, and the ability to collaborate with field engineers, customer service teams, and leadership