Shift Leader

SUMMARY

A Shift Lead is responsible for managing the operations of a shift and leading the on-shift crew. They must be fully proficient in all Brewista responsibilities, so they can assist a shift where needed. A Shift Lead provides correction, encouragement, guidance, and redirection to the team throughout the shift so the integrity of our values, product, and service are maintained in the Manager's absence.

A Shift Lead exemplifies our values and culture every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful situations. The Shift Lead reports to their stand management team.

RESPONSIBILITIES AND DUTIES

• Must be proficient in all Brewista duties and skill sets
• Understands the different levels of business and demands for each day and shift and can lead and direct flow accordingly
• Is a true master of recipes, secret menu, and all regular processes and procedures; able to answer all questions pertaining to daily operations
• Can identify and correct flow bottlenecks while working a position.
• Always does more than what they expect from others
• Prioritizes the company and the team's needs above their own- treats everyone fairly; avoids favoritism
• Can complete and teach all weekly chores, checklists, and shift change duties
• Deploys crew for the day into positions that will challenge them, give them fair exposure to different roles, and create minimal wait times during peak hours
• Ensures the team stays productive during the shift through gracious delegation and reminders
• Takes full responsibility for the operations and energy of the shift : drink quality, customer interaction, speed, music, etc. Makes changes when necessary
• Tracks and records cash tips and cash drawers
• Communicates immediately with their management team about relevant developments in personnel, equipment, inventory levels, and operations
• Assists the management team with the training and development of the crew
• Is proficient in TouchPoint and with hardware

WORK SCHEDULE REQUIREMENTS

SKILLS AND QUALIFICATIONS

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