Service Delivery Supervisor

CorVelPortland, OR, US

24 days ago

Job type

Full-time

Job description

Service Delivery Supervisor

Symbeo is searching for our next Service Delivery Supervisor. This role holds full ownership of operational execution within their assigned process(es), ensuring that productivity and quality targets are consistently met during their shift. With end-to-end accountability, the individual actively monitors throughput, reallocates resources as needed, and manages escalations to maintain workflow continuity. They are responsible for tracking and reporting performance metrics, maintaining real-time awareness of team output, and ensuring alignment with shift objectives. In partnership with leadership, they are equipped with the necessary individual contributor and hardware resources to deliver expected outcomes, making strategic decisions to optimize performance in real time.

In addition to operational oversight, the role plays a pivotal function in team development and process stewardship. They are accountable for the performance and growth of individual contributors, designing and implementing tailored development plans that support both immediate execution and long-term capability building. As a Subject Matter Expert, they represent workflows and projects across internal and cross-functional teams, while also maintaining up-to-date process documentation and training materials. By staying hands-on with production tasks when needed, they maintain operational expertise and a strong connection to the contributor experienceensuring both excellence in execution and team engagement.

This is a hybrid position.

Essential Functions & Responsibilities :

Responsible for delivering the expected throughput during their shift, at the expected level of quality.
Responsible for recording productivity results of individuals in their product line.
Manages the performance and development of assigned Individual Contributors in their product line, driving a culture of high performance and accountability.
Designs Individual Contributor training and growth plans.
Serves as a Subject Matter Expert (SME), representing all projects and processes in their product line to internal and cross-functional teams.
Monitors and reports on throughput for their product line during their shift to their Supervisor.
Handles escalations within their product line and determines appropriate actions or further escalation.
Accountable for project and process documentation, Individual Contributor training and RCA activities delegated to the Contributor III role.
Maintains pulse on Individual Contributor experience by performing production tasks as necessary to meet TAT and as necessary to maintain expertise.
Prioritize work effectively to assure maximum efficiency and productivity.
Actively collaborate with coworkers and leadership to ensure project documentation is current and accurate.
Inspire and engage with their team to achieve exceptional results
Additional duties as assigned

Knowledge & Skills :

Provide ongoing coaching and feedback to team members to drive individual development, improve performance, and align with quality and productivity standards.

Support performance management efforts by identifying skill gaps, developing action plans, and partnering with leadership to ensure continuous improvement and accountability.

Effective, clear, consistent, and professional communication to team members, supervisors and other parties. Includes verbal and written skills, and appropriate selection of mode of communication - for example IM, email, phone, or in person - based on the situation.

Work independently within the context of a team environment and approach to ownership of our customers' needs.

High attention to detail, actively seeking opportunities for process improvement based on customer feedback and common critical errors within assigned product line.

Demonstrate responsible work habits including maintaining consistent work hours, punctuality, communication with leadership and the team.

Strong interpersonal, time management and organizational skills.

Maintains confidentiality regarding company business and product information and manages sensitive information appropriately in line with HIPAA and other sensitive data regulations, policies, and procedures.

Learning agility : able to learn, adapt, unlearn, and relearn to keep up with changing conditions

Education & Experience :

High school diploma or GED required. College degree preferred.

1 year previous Supervisor experience preferred.

Proficient experience with Microsoft Office Suites required.

Touch typing 30 wpm required; 55 wpm preferred.

For Onsite positions : able to lift boxes up to 30 lbs repetitively and safely.

For Remote positions : stable and high speed internet connection, and must maintain Best Practices and Handbook Policy regarding security. Remote employees must report to company site whenever requested.

Pay Range :

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors : federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range : $20.62 - $30.85 per hour

A list of our benefit offerings can be found on our CorVel website.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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