Tier 2 IT Technician

Job Description

Job Description

About INC Systems

In 2004, INC Systems was started as a company passionate about helping people understand and use technology. Today INC works with businesses and non-profits to manage and leverage technology to help meet their goals as effectively and efficiently as possible. Although we are a technology company at heart, we put people first so customer service is our main differentiator in the market.

A Day in the Life

• Each day starts with a 15-minute huddle to discuss the important items for the day such as major ongoing issues, project deadlines, off hours service that was perform, daily metrics, etc.
• The morning will consist of helping our Tier 1 Technicians get the day off on the right foot. You will assist with any priority escalations and coach up the Tier 1 team on issues.
• A backup may have had issues overnight and you will investigate the issue working with our vendor to ensure our customers data is backed up and secure.
• You may head out on-site to get a new customer onboarded, convert them to our VOIP platform or manage a large project for a customer.
• Tier 2 Technicians are asked to provide insight and knowledge into new projects by providing our sales team with time and equipment requirements to get the project quoted.
• A Tier 2 Technician understands the success of individuals is measured by the success of the team, they are always coaching and assisting the team in finding new or more efficient ways to accomplish our daily tasks. This can be accomplished by automation, new technologies, etc.
• A client may call with an issue and the technician will work directly with the customer to find ways that technology or changes in business processes could assist in their issue.
• A customer may be implementing a new piece of software, a technician will provide recommendations for hardware / software / networking changes and work with the client to make the transition seamless for their staff.

We Have :

You Have :

Would Also be Great if You Have :

What You Get :

Starting salary depends on experience, certifications, and overall technical ability.

Where You Go :

The Tier 2 Technician position is the second level of technical ability for INC Systems. This role supplies our Tier 1 team with the support they need to ensure we provide excellent customer service to our customers. They fully understand all our processes, procedures, and tools. From here, there are several career paths to follow. A Tier 2 Technician may be motivated to continue along the technical path and become a Senior Engineer that will be responsible for the highest level of support along with research and development of new technology. They may lean toward account management, working closely with our clients to ensure client satisfaction. Each level has additional perks and responsibilities and there is a clear path for personal growth.

Company Description

In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success.

Company Description

In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success.