Quick Service Attendant - Beach Break Cafe

Job Description

Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Universal Endless Summer Resort - Surfside Inn and Suites

Join the team at this beachy, surf-themed hotel with a relaxed and easy vibe.

Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures.

Job Specific

Stocks and maintains supplies in all service areas

Inspects and prepares all service ware prior to use

Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required

Greets guests in a polite professional manner according to Loews standards

Suggestively sells menu items to guest so as to enhance the dining experience

Prepares food item presentations according to guidelines and delivers to the guest.

Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered

Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction

Assists, as required, in preparation of served items

Maintains cleanliness and sanitary condition of all service and public areas

Performs all side work duties as assigned

Ensures that perishable stock is rotated

Provides excellent customer service at all times

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately

Carries trays of food to tables

Assists in the presentation and sale of retail items

Assumes accountability for retail products

Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow employees

Executes emergency procedures in accordance with Loews Hotels standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with Loews Hotels standards, policies and rules

Recycles whenever possible

Remains current with Loews Hotels information and changes

Complies with Loews Hotels uniform and grooming guidelines

Records all aspects of guest order accurately and enters into computer

Prepares and presents accurate and complete guest check

Collects monies due or applies charges to credit card or guest account using POS terminal

Completes end of shift revenue report and cash deposit

Handles all transactions accurately and in accordance with established procedures

Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies

Qualifications

Food and Beverage experience preferred.

Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively.

Proven experience working in high-volume Food and Beverage operations preferred.

Strong organizational skills.

Excellent customer service skills.

Excellent English communications skills, written and verbal required.

Ability to work flexible schedule to include AM / PM, weekends and holidays required.

High school diploma or equivalent.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.