HOST Program Manager

Host Program Manager

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.

Northwest Human Services is currently seeking a Host Program Manager to join our team at our Host Program in Salem!

Host (Health, Outreach, Shelter, Transitions) provides support, guidance, and shelter for transitional aged young adults ages 1824 who are at-risk or facing homelessness. Host has 2 program components including a Resource and Engagement Center and a Transitional Living Program (TLP). Host aims to end the cycle of abuse, trauma, homelessness, and exploitation by helping young adults transition from the streets to self-sufficiency.

The Host Program Manager is responsible for ensuring daily operations and services provided at Host are monitored and maintained 24 / 7 / 365. This includes the management of staff, projects, meetings, trainings, program development, data / reporting requirements, and quality assurance. This position will distribute program information and resources to staff, community partners, and to other agency departments and teams. This position will work alongside program staff to ensure services are being delivered in a safe, trauma informed, and supportive manner. The manager will ensure that all service data / tracking and reporting requirements / deadlines are met. This position typically works within standard business hours and may work outside normal business hours (i.e., after hours or on weekends) depending on program needs (e.g., events, staff consultation, schedule adjustments, etc.).

Supervisory duties include hiring, coaching and mentoring direct employees based on established policies, procedures, protocols, and personnel policy guidelines. This role develops, implements, and maintains a consistent set of department / function policies, procedures and protocols that meet regulatory standards. The Manager consistently implements and updates (as needed) a department orientation and competency certification system for all department personnel. This position will work to identify and facilitate a department training process that addresses individual and group training needs. Other important duties include participating in the organization's quality improvement program, strategic planning efforts, and compliance oversight. This is a supervisory position and responsible for the recruiting, hiring, training of all Host program staff, community volunteers and interns.

Specific duties include recruitment / hiring, supervision and training of all Host program staff, community volunteers, and interns. Responsible for monitoring program operations, projects, goals, and reporting / grant compliance for the Host program. Conducts quality assurance oversight of daily shift reports and other documentation to ensure compliance with professional standards, mandatory reporting obligations, providing direct feedback and training to staff based on the findings. Regular and scheduled audits of client case files, data logs and tracking sheets, assessments, and intakes, and works with the Utilization Management Assistant to make needed corrections. Develop the Host program services according to population / program needs, agency strategic plan and agency mission, and senior leadership recommendations. Collaborate in leadership efforts with managers, supervisors, and lead clinical staff across the agency for efficient coordination of care and integration of services.

Qualifications include Bachelor's degree in social sciences, psychology, or related fields required. Master's Degree in these fields preferred. A minimum of 3 years of program management and staff supervision, experience in youth behavior, health, or clinical settings. Competency in a multi-cultural environment. Professionalism and proven ability work effectively within teams. Experience with training, program development, and monitoring programs. Ability to utilize critical thinking skills to problem-solve, be proactive, and act decisively. Awareness and / or experience in the application of theoretic framework of models such as : Positive Youth Development, Trauma Informed Care, and Collaborative Problem Solving. Strong verbal and written communication skills. Strong organizational abilities. Valid Oregon Driver's License and proof of automobile insurance.

Summary of benefits include full comprehensive health plans, dental & vision options, flex spending account, group life : short-term & long-term disability 100% paid by employer, 403(b) retirement plan with 2% employer contribution and up to 3% employer match, PTO - 10 hours a month for FT positions @ 40 hrs. / wk., 7 paid holidays each year + 2 paid floating holidays for FT positions, continuing education & training benefits, employee healthy living program gym membership & smoking cessation.