Clinical Informatics Help Desk Technician

Job Description

Job Description

Reports to : Associate Director, Clinical Informatics

Hybrid : 4 days in office | 1 day remote from the North Tampa Office

Pay : $19.00 - $22.00 an hour

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Are you passionate about helping others and solving technical challenges in a fast-paced healthcare environment? Florida Orthopaedic Institute (FOI) is looking for a Clinical Informatics Helpdesk Technician to join our dedicated Clinical Informatics team. You’ll be the first line of support for clinical applications and patient portals, ensuring smooth workflows and helping our staff deliver the exceptional care our patients expect.

This role is perfect for someone who thrives on problem-solving, loves helping people, and wants to grow their career in a dynamic, team-oriented environment.

Qualifications :

Experience in clinical application support; healthcare knowledge is a plus.

Proficiency with Microsoft Windows and Office applications.

Strong troubleshooting and problem-solving skills with attention to detail.

Excellent customer service and professional communication skills.

Ability to manage multiple priorities, take initiative, and work independently.

Team-oriented, adaptable, and motivated to thrive in a fast-paced environment.

Key Responsibilities :

Serve as a Subject Matter Expert (SME) for patient portals and check-in platforms.

Respond to incidents and service requests for clinical applications, including Athena, iScribe, and Radix.

Troubleshoot, diagnose, and resolve issues while keeping users informed throughout the process.

Log, track, and manage Helpdesk tickets efficiently, escalating complex issues as needed.

Create and maintain documentation to empower staff and improve self-service capabilities.

Provide guidance and training to staff on system use and best practices.

Communicate clearly with technical and non-technical colleagues at all levels.

Stay up to date with system updates, workflows, and industry best practices.

Identify recurring issues and share insights with leadership to drive improvements.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and / or be subject to random drug testing in accordance with applicable laws and company policy.