Commercial Quality Analyst

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

We invite you to view the opportunity below.

Under moderate supervision, responsible for daily Service Level Agreement monitoring within Commercial Support Services to build out automated reporting and communication. Assist in monitoring and logging of daily quality communications, as well as resolution of items; update corporate communication channels and assist in training as needed. Responsible for establishing benchmarks of service standards, enhancing procedures around these standards, evaluation of performance on services and delivery and ensuring implementation. Aid in the presentation around status updates and reporting results.

This person will also :

• Assist CSS leadership in initiatives focused on increasing the efficiency of reporting, as well as increasing the automation of reporting around key quality metrics.
• Assist CSS leadership in facilitating daily Service Level Agreement calls to compile segment status on performance and report SLAs through proper channels. Develop status reporting limits and metrics for each Service Level Agreement.
• Manage CSS Quality mailbox for issues; work with respective segment leaders for issue resolution. Log issues and work to build out log for automated issue input and reporting.
• Develop new Standard Operating Procedures around new initiatives and formulate and update SOP manual to reflect new processes for CSS and respective line of business.
• Identify training opportunities and best practices within Quality industry for implementation.

Review the qualifications listed below :

Education

Experience

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

Retirement savings including both 401(k) and Pension plans.

Paid time off to volunteer in your community.

Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

Competitive salaries with professional development and advancement opportunities.

Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$18.41 - $31.56 per hour