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Front Office Supervisor
Front Office SupervisorPyramid Global Hospitality • College Station, Texas
Front Office Supervisor

Front Office Supervisor

Pyramid Global Hospitality • College Station, Texas
30+ days ago
Job type
  • Full-time
Job description

Overview



CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
  • Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
  • Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
  • Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
  • Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
  • Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION

The Front Office Supervisor is responsible for overseeing all Front Office, Reservation, and Guest Services operations. Including ensuring customer satisfaction, financial performance, and team member relations.

COMPENSATION & BENEFITS:

  • $16/hr., paid biweekly; opportunity to cross-train and earn $18/hr

  • Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

SCHEDULE:

  • Full-Time: 30 – 40 hours a week depending on the level of business forecasted for the hotel
  • Working days and shift times fluctuate based on business levels.

ESSENTIAL FUNCTIONS:

  • Support in supervising the training of all Front Office, Reservations, and Guest Service team members and motivate them to perform their jobs effectively.
  • Assist in the maintenance of operating / training manuals.
  • Responsible for ensuring that the teams comply with all systems, control policies, and procedures.
  • Supports Human Resource functions for staff, including hiring, training, scheduling, and evaluating performance.
  • Assume Manager on Duty shifts when necessary.
  • Develop and maintain open lines of communication within the department and with other departments within the property.
  • Resolve guest problems expediently and in a professional manner.
  • Ensure exceptional guest service is consistently provided.
  • Delegate work among the staff in an equitable manner.
  • Assist in covering front desk shifts when needed.


Qualifications

  • High school graduate or equivalent.
  • One year of work experience in a hotel preferred.
  • Pleasant phone demeanor.
  • Strong knowledge of basic computer functions; experience with front office systems such as Maestro or Purple Cloud preferred.
  • Positive and outgoing personality.
  • Cash handling experience preferred.
  • Excellent communication skills and ability to multitask.
  • Ability to work under pressure in a fast-paced environment.
  • Works well on a team but can also work independently when needed.


Compensation Range

The compensation for this position is $16.00/Hr. - $18.00/Yr. based on qualifications and experience.
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Front Office Supervisor • College Station, Texas

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