CRM Analyst

Job Description

Job Description

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

• Must be proficient in Salesforce
• Why Rosendin? Committed. Innovative. Engaged.

If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity, and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY :

The National Business Development CRM Business Analyst plays a key role in sustaining, optimizing, and driving adoption of the organization's CRM platform. Acting as a strategic liaison between business units and IT, this role is responsible for end‑user support, documenting enhancement requirements, overseeing change management activities, and leading data quality initiatives. The analyst will maintain a strong working knowledge of the CRM database, the business groups it supports, and the related operational workflows, procedures, and objectives. This position serves as a primary resource for CRM-related needs-including data stewardship, planning and integration efforts, special projects, and reporting-while fostering strong partnerships across business teams and technical stakeholders. WHAT YOU'LL DO :

Oversee ongoing data quality management and system maintenance.

Monitor and maintain CRM data accuracy, consistency, and integrity.

Support data cleanup, validation activities, and continuous improvement efforts.

Perform daily CRM administration (user setup, training, production support, troubleshooting, and data maintenance).

Collaborate with Business Users and IT to gather, analyze, and document requirements for CRM enhancements, offering technical guidance where appropriate.

Support communication, training, testing, rollout, and ongoing maintenance of new features, system improvements, and issue resolutions.

Maintain up-to-date versions of manuals, templates, and training resources.

Assist in managing functional areas related to data governance and reporting.

Partner with business units, the CRM team, and IT to refine workflow processes, establish standards, and drive system efficiency.

The duties and responsibilities above are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing, and other duties will be assigned based on the position's evolving role within the business unit.

WHAT YOU'LL NEED TO BE SUCCESSFUL :

Quick learner / adaptable

Experience with data : maintenance, migration, management

Understanding of CRM business workflows

Strong knowledge of Microsoft Excel and other Microsoft Office products

Attention to detail and diligent follow-up skills

Effective oral and written communication to define problems and present solutions

Comfort and ease in building positive working relationships

WHAT YOU BRING TO US :

0-2 years of professional experience

1+ years of CRM experience is preferred

Bachelor's degree in Business, Communications, Computer Science, Marketing or related field

Bootcamps and certifications demonstrating consistent continuation education.

Proficient in all Microsoft Office applications.

TRAVEL :

Up to 15% travel required.

COMMENTS :

Position interacts with multiple departments and requires strong collaboration skills. Quality of effort can greatly impact corporate image and workload.

WORKING CONDITIONS :

General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning

Noise level is usually low to medium; it can be loud on the jobsite.

We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.

Occasional lifting of up to 30 lbs.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

YOU Matter - Our Benefits

ESOP - Employee Stock Ownership

401 K

Annual bonus program based upon performance, profitability, and achievement

17 PTO days per year plus 10 paid holidays

Medical, Dental, Vision Insurance

Term Life, AD&D Insurance, and Voluntary Life Insurance

Disability Income Protection Insurance

Pre-tax Flexible Spending Plans (Health and Dependent Care)

Charitable Giving Match with our Rosendin Foundation

Pay Range

$79,600.00-$104,500.00 Annual

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate's pay can vary based on location, job-related experience, skills, and education.

Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business and your career.

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.