Client Service Agent

Job Description

Job Description

Salary : About Us

Berry Law is on a mission to protect the constitutional rights of Americans and help Veterans get the benefits they deserve. With over 240 years of combined legal experience, our award-winning attorneys represent clients in all 50 states. Weve won thousands of cases and secured hundreds of millions of dollars for Veterans and their families.

About the Role

We are looking for a compassionate and customer-obsessed individual to join our Sales Team. As a Client Experience Agent, youll be the first point of contact for Veterans and their families seeking help. Your role is critical in providing a welcoming, empathetic, and solution-oriented experience that reflects Berry Laws commitment to delivering best-in-class service.

What You'll Do

• Engage with potential clients via inbound and outbound phone calls, text, and email with professionalism and empathy
• Listen actively to client concerns and build rapport.
• Help clients understand how Berry Law can support themdelivering clarity, reassurance, and trust at every touchpoint.
• Maintain accurate records and client notes in our CRM to ensure continuity and a seamless experience.
• Collaborate closely with teammates to elevate the client journey and deliver white-glove service.
• Consistently meet or exceed team goals related to service quality, responsiveness, and conversions.

What We're Looking For

Why Join Us?

Training provided | Remote work available after training.

Make an impact every day. Join us in honoring service with service. Apply today and be the voice that starts a journey toward justice for those who served.