Account Manager

CarNow is hiring an Account Manager to support dealership partners across the Syracuse and Albany, NY territories. This is a customer-facing, consultative role focused on retention, product adoption, and long-term client success within automotive digital retailing.

If you enjoy working directly with dealerships, delivering measurable value, and serving as a trusted advisor, this role is built for you.

What You'll Do

• Manage a dedicated book of 75–120 dealership accounts across Syracuse and Albany territories

• Serve as the primary point of contact for dealership partners

• Lead in-person and virtual onboarding, launch, and training sessions

• Conduct pre-live audits and ensure accounts are fully configured for success

• Deliver ongoing refresh training for dealership personnel

• Maintain strong customer relationships to meet monthly retention goals

• Conduct regular dealer touchpoints (45-day cadence)

• Deliver strategic account reviews (90-day cadence), including:

  • Product performance metrics

  • ROI and usage insights

  • Opportunities for optimization and growth

• Provide backend configuration support and troubleshoot technical issues within SLA

• Coordinate with internal teams on upsells, dealer changes, and account updates

• Document all activity in HubSpot CRM

• Travel regularly within the assigned territory (up to 75% monthly)

What We're Looking For

• Automotive SaaS or automotive digital retailing experience (required)

• Dealership-facing account management, sales, or support background

• Strong understanding of chat, digital retailing, or dealership technology platforms

• Confident communicator with strong presentation and relationship skills

• Highly organized and self-motivated

• Comfortable managing multiple accounts and priorities

• CRM experience (HubSpot preferred)

• High school diploma or equivalent required