Student Services Specialist - (Academic Advisement)

Student Services Specialist - (Academic Advisement)

Job ID : 322032

Location : Glendale Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$19.17 - $23.99 / hourly, DOE

Grade

109

Work Schedule

Monday - Friday, 8am - 5pm, or 9am - 6pm

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

Assists students through intrusive academic advisement. Advises students regarding degree and graduation requirements, various certificate programs, university transfer requirements, academic and financial aid probation / suspension status. May evaluate transcripts, equivalency of transfer credit and compute GPA's. May assist with course registration. Assists students with program planning, educational planning and course selection. Assists students with course placement through interpretation of institutional assessment measures. Maintains student files regarding advisement, educational planning and retention. Participates in cross college collaboration in the process of student development, retention and completion.

Essential Functions

30% - Provides 1 : 1 case-management style advising and support services in-person, hybrid, and

virtually to ensure successful progress toward degree completion in assigned Fields of Interest (FOI)and / or specialty student populations. Monitors advisement and enrollment progress of the assigned cohort of students. Guides students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, and academic progress using PeopleSoft and other technology.

25% - Supports group advising, new student orientation, and other departmental service areas as

needed. Prepares and presents at events / activities that support student success, including degree

information sessions, student groups / organizations, specialty populations, graduation, and other

identified events. Tracks and reports out on pro-active outreach efforts to their assigned student

cohort.

20% - Identifies academic options including extracurricular activities, study abroad programs,

research, and internships. Advises students on selecting options best suited to their goals, interests, and skills. Connects students with additional support services and resources as needed.

15% - Participates in enrollment and retention projects related to student learning, success, and

retention. Maintains program resource information, presentations, reports, correspondence, and

promotional materials, sharing as needed. Assists with completion of financial aid dynamic forms

including consortium agreements, maximum time frame appeals, short-program course lists, and

restricted course list addendums; graduation applications, unofficial transcript evaluations, and other processing / requests as needed.

10% - Attends departmental meetings, training sessions, and professional development opportunities. Performs other duties as assigned, commensurate with the grade level of the position.

Minimum Qualifications

Associate's Degree and one year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

A. Bachelor's degree or higher from an accredited institution

B. One (1) or more years of experience providing academic advising in a college setting within the last 2 years

C. One (1) year experience entering records in a student information system (such as PeopleSoft SIS)

D. Effective written communications skills (as evidenced by application materials)

E. Two (2) or more years' customer service in higher education

Special Working Conditions

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled

First Review Monday, 11 / 17 / 2025

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322032&PostingSeq=1

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