AVP, Creative Operations & Production

AVP, Production

Pennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

We are seeking a highly organized, meticulous, and results-driven AVP, Production to manage the workflow and operations of our fast-paced internal creative agency. This leadership role is central to ensuring the smooth, efficient, and timely execution of all creative requests across the organization, which span Consumer, B2B, Internal Communications, and Investor Relations initiatives. The ideal candidate thrives in a high-volume environment, possesses a keen eye for detail, and will play a critical role in supporting our high-profile partnerships, including being the Official Mortgage Supporter of Team USA and the LA28 Games. You must have a proven ability to optimize processesincluding the integration of new AI capabilitiesto drive increased volume and efficiency.

The AVP, Creative Operations & Production will :

• Workflow and Operations Management
• Own the lifecycle of all jobs and creative requests. Act as the primary point person for intake, routing, and delivery
• Manage, monitor, and enforce strict utilization of our internal tracking system (e.g., Asana, Workfront, etc.)
• Implement and manage efficient workflows. Identify and mitigate bottlenecks
• Develop, maintain, and communicate accurate timelines and production schedules
• Liaison between creative teams and marketing personnel, to bring creative concepts into actionable production
• Assist in the coordination of creative contracts and related agreements
• Support the tracking and processing of creative vendor invoices and monitoring creative project budgets
• Digital Asset Management (DAM)
• Proactively support the Digital Asset Management system for creative assets. Build out workflows and create processes and procedures for creative asset organization
• Streamline the intake, in-process management, and archival of all creative project files and assets
• Quality & Resources Control
• Maintain strict attention to detail across all materials and processes. Ensure brand consistency, compliance, and accuracy in all final deliverables
• Monitor and track creative project budgets
• Manage agency resources, including internal staff and external vendors / freelancers
• Innovation & Efficiency
• Drive the adoption and effective utilization of new AI capabilities and tools
• Continuously evaluate current production processes. Recommend and implement improvements
• Stay current on industry best practices and technology trends, specifically in AI and production management
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization's desired culture and values

What You'll Bring :

Why You Should Join :

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values : to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home :

To learn more about our benefits visit : Pennymac Benefits

For residents with state required benefit information, additional information can be found at : Pennymac Additional Benefits Information

Compensation : Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below :

Some roles may be eligible for performance-based compensation and / or stock-based incentives awarded to employees based on company and individual performance.

Salary $90,000 - $150,000 Work Model OFFICE