Senior Premium Audit Operations Specialist

Senior Premium Audit Operations Specialist

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

The Senior Premium Audit Operations Specialist manages complex audit reviews, escalated adjustments, and advanced regulatory compliance across multiple states and jurisdictions. This role leads classification reviews, oversees intricate billing and endorsement scenarios, and serves as an expert on special bureau requirements. The specialist handles challenging customer engagements, resolves disputes, and develops best practices for communication and service excellence. Additional responsibilities include mentoring and training team members, supporting process improvements, and contributing to strategic planning and policy development. The position requires strong analytical skills, effective multitasking, and a commitment to confidentiality and high performance standards.

How You'll Do It

Advanced Audit Operations & Processing :

• Review and process complex audit worksheets from all audit types with expanded authority limits.
• Handle escalated audit adjustments and complex regulatory compliance scenarios.
• Provide expertise on special bureau requirements (PA / DE, CA, NJ, NY) and unusual jurisdictions.
• Lead classification reviews for complex business operations and unusual industry scenarios.
• Ensure compliance with advanced regulatory requirements across multiple states.
• Process complex endorsements and handle intricate billing scenarios.

Strategic Customer Communication & Relationship Management :

Advanced Billing Integration & Process Leadership :

Training & Mentorship Responsibilities :

Process Development & Strategic Planning :

Quality & Performance Standards :

The Right Stuff

Advanced Technical Competencies :

Leadership & Communication Excellence :

Exceptional verbal communication skills for complex customer interactions.

The use of AI in Application Review : To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. All AI-reviewed applications are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

Base Compensation Range : $75,000 - $95,000 USD

Compensation & Benefits

Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we've identified a talented individual who we'd like to be a Pie-oneer, we work hard to present an equitable and fair offer. We look at the candidate's knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here, and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First : Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers. Pie's Ford Pro Insure Coverage expanded to Pennsylvania and Texas. Pie Insurance 2025 State of Workplace Safety Report.