Customer Service Specialist

About the job Customer Service Specialist

Customer Service Specialist II needs 2 years experience

Customer Service Specialist II requires :

Customer service

Jacksonville, FL / Lewisville, TX

MS Office

Customer care, support

Customer Service Specialist II duties :

Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.

Provides outstanding customer service to ensure service levels are achieved and exceeded.

Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).

Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.

Refers customers to published materials, secondary sources, or more senior staff.

Documents customer feedback and complaints.

Provides a positive customer experience and enhancing relationships between customers and the company.