Resource Counselor

Job Title : Resource Counselor

Department : HGLCS

Title of Immediate Supervisor : Resource Counselor Supervisor

Position Summary

The Resource Counselor supports students in the Henrietta G. Lewis Campus School by responding to behavioral crises, supervising in-school suspensions and time outs, and maintaining a safe, supportive environment throughout the school day. This role works closely with teachers to assist students in de-escalating, re-engaging, and returning to class successfully. Resource Counselors also provide hallway, lunchroom, and bus supervision, helping foster a positive school culture where students can thrive academically and socially.

Department

The Henrietta G. Lewis Campus School (HGLCS) provides academic and life skills education tailored to the individual needs of students, supporting their growth and preparing them for future success.

Agency

New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Benefits

New Directions takes pride in offering a comprehensive benefits package to support our employees :

Medical, dental, and life insurance

401k with up to 3% agency match

Over 3 weeks of paid time off in the first year, plus 13 agency holidays

Consistent Monday–Friday schedule (7 : 30 a.m.–2 : 30 p.m.)

Opportunities for training and professional development

A supportive agency culture where over 30% of staff have been with us for 10+ years

Compensation

$18.63 – $20.05 per hour to start

Additional raises guaranteed

Professional Development Opportunities

Resource Counselors receive ongoing professional development through weekly supervision, training, and required certifications. Staff maintain Therapeutic Crisis Intervention (TCI) and First Aid / CPR certifications provided by the agency.

Position Specific Duties / Responsibilities

Respond to behavioral crises by providing immediate support and, when needed, removing students from class

Supervise students during in-school suspensions, extended time outs, or while awaiting reentry to programs

Monitor students suspended from public school during the school day

Provide supervision in hallways, lunchroom, and bus dismissal areas as needed

Assist teachers in de-escalating and supporting students in crisis

Perform morning check-ins with day students and track late returns from home visits

Record and maintain data on “out-of-program” students; prepare reports on suspensions and time-outs

Support and actively contribute to the school-wide PBIS program

Participate in staff training, including TCI refreshers as requested

Maintain accurate records of student supervision and disciplinary actions

Attend mandatory in-service training, staff meetings, and supervision sessions

Perform additional duties as assigned by the Principal or Supervisor

Knowledge, Skills, and Abilities

Strong ability to build supportive and respectful relationships with youth

Skills in de-escalation, behavior management, and crisis response

Effective communication across mediums (logs, email, phone)

Flexibility, adaptability, and the ability to remain calm in stressful situations

Ability to collaborate with staff, families, and community partners to support students

Qualifications

High School Diploma or equivalent (required)

Previous experience with children with behavioral disorders (preferred)

Valid driver’s license, adequate auto insurance, and ability to meet agency driving criteria (required)

Ability to pass an annual physical per agency health policy (Category 3 classification)

Compliance with agency safety standards and healthy work environment practices

Commitment to Diversity, Equity, and Inclusion

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive, and equitable human service organization to apply.