Principal Product Manager : AI-Native CRM Platform

Principal Product Manager

Come join the Virtual Expert Platform as a Principal Product Manager, where you will lead AI-driven technology innovation to build platforms at scale that help transform the lives of consumers, small businesses and accountants by connecting our customers to experts, sellers and partners across Intuit product lines.

As a leader on the Intuit Virtual Expert Platform, you will play a key role in driving the strategy, execution and delivery of core capabilities for all Intuit customers that will drive customer benefit, growth, and long-term differentiation for the company.

We are looking for candidates who have strong product management skills in building user experiences, with deep technical understanding, customer empathy, strong execution capability, and a track record of building AI-driven platform solutions at scale and delivering impactful business results. You will have deep experience and a track record of building AI-driven platform solutions for the Mid-Market segment and subject matter expertise in CRM for Sales and Support Technologies.

Responsibilities

• Define and lead a bold vision and strategy for the platform and provide product thought leadership in identifying critical customer requirements.
• Identify new opportunities based on customer and competitive research, industry trends and best practices.
• Leverage AI to enable personalized, proactive, contextually relevant experiences.
• Translate vision into strategy and an execution roadmap to deliver measurable outcomes aligned to objectives.
• Work closely with Intuit design and engineering teams to build and deliver delightful customer experiences for our experts and customers.
• Take a data driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success.
• Build strong working relationships with senior end executive leaders across Intuit teams to collaborate and co-create roadmaps.
• Consistently work to optimize the broader organization operating model (process, people, structure, partnerships) and drive change to improve.

Qualifications

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is : $236,000 - $319,000.