Guest Service Manager

Guest Service Manager

Pacifica Hotels is looking for an outstanding Guest Service Manager to join the team at Riviera Beach House. The Guest Service Manager will be hands-on, team-oriented and professional with high standards and the drive to exceed our guest's expectations on a daily basis.

$250 Cash Bonus Offered!

Essential Functions and Responsibilities of the job include but are not limited to :

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team's performance. Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
• Oversee and manage social media accounts.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
• Provide assistance to the front office team to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range : $28 - $29.00 / hr. depending on experience

Skills

Required

Interpersonal Communication (oral & written)

Advanced

Preferred

Work Well Under Pressure

Intermediate

Critical Thinking

Advanced

Patient

Advanced

Enthusiasm

Advanced

Microsoft Office

Intermediate

Ability to Understand & Improve Relationships

Intermediate

Behaviors

Preferred

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Leader

Inspires teammates to follow them

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Goal Completion

Inspired to perform well by the completion of tasks

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

2 years :

Minimum of two (2) years hotel experience as Front Desk Agent / Supervisor or progressive front desk responsibility.

Preferred

Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Salesmanship and public relations. Ability to make timely, effective decisions. Hotel front desk operations and procedures. Personnel supervision and training. Cash registers, computers and calculators required. Current valid driver's license, proof of auto liability insurance.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.