Senior Customer Support Specialist

A company is looking for a Senior Customer Support Specialist.

Key Responsibilities

Handle complex user cases including payments, refunds, and access issues

Analyze ticket patterns and propose process or product improvements

Collaborate with cross-functional teams to fix recurring issues and optimize support flows

Required Qualifications

3+ years in customer support for consumer digital products

Experience with helpdesk platforms (e.g., Zendesk, Intercom)

Familiarity with AI-powered support tools

Ability to work independently and prioritize tasks

Bonus : experience in beauty / wellness and basic SQL knowledge