Service Advisor

Job Description

Job Description

The Service Advisor's primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Service Advisor accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Service Advisor plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs..

Role and Requirements

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service

Ensure compliance with all insurance client requirements, processes and metrics

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers in person and on the phone

Understanding of all required Insurance programs and procedures

Participate in daily “production meetings” with the Management Team, as required

Support all team members when required

Attend training, information sessions and workshops recommended by Store Manager

Maintain the store's KPI’s by maximizing role performance

Education and / or Experience Required ​

Knowledge of Repairs and OE Guidelines

High School Diploma or equivalent

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s Minimum of 1-year experience

Must be willing to complete I-CAR Training

Required Skills / Abilities ​

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s Minimum of 1-year experience

Must be willing to complete I-CAR Training

Valid Driver’s License