Service Coordinator

Service Coordinator

The Service Coordinator acts as the primary hub for the service department. As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.

Primary Responsibilities :

• Schedule, quote and discuss repair services with customers and technicians
• Provide updates to customers on services and invoices both in person and over the phone
• Communicate with management about any issues related to invoicing, customer complaints and technician needs
• Dispatch field service technicians to customer sites
• Open work orders and updating systems with service history
• Process and close work orders for completed work
• Create purchase order numbers and code invoices for accounts payable

Additional Responsibilities :

Who We Are Looking For :

To be successful in this position you should have a prior experience in an administrative role, be able to provide a superior customer experience, have excellent problem solving skills and be able to work independently. This position will place you in both an office and shop setting.

Education / Experience :

Required Qualifications / Skills :

Preferred Qualifications / Skills :

Values :

At Yancey Bros. Co, we are always looking to add people to our team who share our core values :

Ideal candidates will demonstrate the following values :

What We Offer :

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure :

Employee Wellness Program :

Personal Time Off :

Career Development :