Overnight Front Desk Agent

Overview

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The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.

Qualifications

• Minimum of 1-2 years' experience in a luxury hotel environment preferred
• High school diploma or equivalent
• Previous experience with OPERA preferred
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to use various computer programs including MS Office Suite

Additional Information / Benefits

Employment details

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