Transportation Coordinator Flex (JN -042024-365492)

Ultimate Staffing is looking for a Transportation Specialist to support our client in San Jose, CA. whose mission is to support our community. This is a onsite, contract to hire role, if converted offers amazing benefits and has a target pay range of $20.00-24.00 / hour

GENERAL DESCRIPTION OF POSITION

The Transportation Specialist is responsible for arranging covered transportation services to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.

• On a daily basis, receive, review and arrange member requests for transportation.
• Communicate with the transportation vendor(s) regarding schedule availability.
• Follow established guidelines and resources to respond to members, providers and health plan staff regarding transportation requests / inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
• Educate members and providers on transportation benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
• Accurately document and maintain the transportation log, categorize all contacts and follow-up actions regarding member and provider communications, including confirmation letters and activities regarding transportation requests / inquiries in accordance with established guidelines.
• Appropriately handle member and provider transportation requests / inquiries through channels such as telephone, voicemail, email, fax, walk-in, etc. in accordance with Call Center established procedures.
• Prepare transportation utilization reports and provide to management for review.
• Generate and reconcile payment invoices on a weekly and bi-weekly basis to ensure accuracy / completeness of vendor information and submit to the Finance Department for timely payment processing.
• Attend and actively participate in departmental meetings, in-services, training and coaching sessions.
• Perform other related duties as required or assigned.

REQUIREMENTS - Required (R) Desired (D)

The requirements listed below are representative of the knowledge, skill, and / or ability required or desired.

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