UCaaS Advisor : Sales Retention & Growth Lead

Overview

We are seeking a dynamic and experienced UCaaS Adoption & Retention Lead to drive growth and adoption of Zoom Phone.

Responsibilities

• Develop and execute strategic campaigns to drive Zoom Phone adoption within accounts.
• Create and implement competitive displacement strategies to replace incumbent UCaaS solutions with Zoom Phone.
• Partner with Account Executives to identify opportunities, develop account strategies, and drive complex sales cycles.
• Design and execute targeted outreach campaigns to generate conversations and opportunities.
• Provide product expertise and competitive positioning throughout the sales cycle.
• Conduct technical and business value demonstrations highlighting Zoom Phone's advantages.
• Navigate complex stakeholder environments to secure buy-in for migration to Zoom Phone.
• Track and report on adoption metrics, pipeline development, and competitive displacement success.
• Collaborate with Customer Success teams to ensure smooth implementation and adoption.

Qualifications

What You'll Bring

Why This Role Matters

As the UCaaS Retention Lead, you will directly impact both customer satisfaction and revenue growth. Your work will directly benefit Account Executives, creating a win-win scenario for our customers, our sales team, and Zoom's business objectives. You\'ll play a crucial role in maximizing the value of our existing customer relationships while helping organizations modernize their communications infrastructure with Zoom Phone.

Salary Range

Minimum : $174,500.00

Maximum : $389,400.00

In addition to the base salary and / or OTE listed, Zoom has a Total Direct Compensation philosophy that takes base salary, bonus and equity value into consideration. Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

What to Expect

Anticipated Position Close Date : 09 / 30 / 2025

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role (Hybrid, Remote, or In-Person) is indicated in the job description / posting.

Benefits

Our benefits program offers a variety of perks to help employees maintain health and well-being; support work-life balance; and contribute to the community. For more information, check the Benefits section during the application process.

About Us

Zoomies help people stay connected so they can get more done together. We build the best collaboration platform for the enterprise with products like Zoom Phone, Zoom Contact Center, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

Our Commitment

We're committed to fair hiring practices. If you require an accommodation during the hiring process, let us know—we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form. This form is solely for applicants who require an accommodation due to a qualifying medical disability.

LI-Remote

J-18808-Ljbffr