Customer Service Representative
TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities-including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London-with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations.
We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role.
Availability Requirements:
• MUST be able to work Weekends and Holidays.
• This is not a remote position.
• Shifts may vary, with potential start times as early as 12 AM.
Responsibilities and Duties
• Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London.
• Assist customers with bookings and sales over the phone, in person, and online.
• Demonstrate in-depth knowledge of our products and services.
• Perform various administrative tasks in a fast-paced environment.
• Adhere to company policies and procedures.
• Greet and assist all office visitors in line with company standards.
• Maintain organized records and a clean reception area.
• Support the Customer Service Assistant Manager with additional administrative duties.
• Not limited to the above duties
Qualifications and Skills
• Strong customer service skills.
• Geographical knowledge of Manhattan is a plus.
• Must be computer proficient - data entry, emailing, internet researching, faxing, and others.
• CRM Knowledge and Zendesk a +
• Project management software a +
• Time management skills
• Knowledge of Google workspace is a +.
• Understanding Excel and formulas is a +.
• Problem-Solving Capabilities.
• Excellent (verbal and written) communication skills.
• Positive attitude and enthusiasm.
• Requires a professional demeanor.
• Team player with good organizational and interpersonal skills.
• Able to multitask.
• Must come to work presentable and well-groomed.
• Business casual attire at all times.
• Available for on-call (weekdays/weekends).
• Available to work on Weekends and all Major Holidays.
• Exceptional attendance
Other experience:
• Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese)
Job Types: Seasonal
Salary: $17.00 - $20.00 per hour
Benefits:
• Employee discount
Schedule
• 8-hour shift, with varying times. Can be as early as 8 am.
• Holidays
• Overtime
• Midday/Evening/Overnight
• Weekend availability
Ability to commute/relocate:
• New York, NY 10017: Reliably commute or planning to relocate before starting work (Required) Experience:
• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)
Work Location: In person
Customer Service Representative • New York, NY, United States
Job Summary: The Customer Service Representative serves as a key point of contact between customers and internal departments, ensuring accurate order processing, timely communication, and a high le...Show more
Top Tier Executives is an innovative Consulting firm, focused on delivering the best results for our clients.We have been able to come up with a way to deliver personalized and humanized marketing ...Show more
Were looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls email requests and face-to-face interactions using a friendly helpful ...Show more
We are seeking a dedicated and enthusiastic.Remote eCommerce Sales & Customer Service Representative.This role is essential in delivering a seamless online shopping experience while supporting both...Show more
Customer Service Representative.Want to join an expanding company in one of the world's fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, pr...Show more
Want to join an expanding company in one of the world’s fastest-growing industries? GENLED Brands is a global LED manufacturer with factories on three continents, producing architectural and signag...Show more
Bank Clothiers - 2321 8th Ave, New York, NY, United States, 10027 [Customer Service Representative] As a Customer Service Representative at JoS.Bank Clothiers, you'll: Handle and accurately follow ...Show more
We are looking for a representative to join our team.This person will operate as the lead on all critical business accounts.The focus of this vital role is to manage the relationship with the clien...Show more
As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to p...Show more
Customer Service Representative.We are seeking a Customer Service Representative to join our team.In this role, you will communicate with customers to identify their needs, process requests, escala...Show more
This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.The ideal candidate has a customer-first mindset and aims to d...Show more
Customer Care Representative I.On-Site | Monday-Friday, 8:00 AM - 5:00 PM.Join a team where your precision, professionalism, and passion for service make an impact.MMT is a leading innovator in aut...Show more
Must have previous customer service and call center experience.Requires sound knowledge of Word, Excel in addition to excellent communication skills.Use computer databases and information technolog...Show more
About the job Remote Customer Service RepresentativeFull Job DescriptionLooking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their ...Show more
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Manage and fully own the complete order process ...Show more
We are seeking a Virtual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues....Show more
Customer Service Representative.Full-Time - $22-$25/hour + Commission.Suburban Pest Control is looking for a motivated, friendly, and goal-driven Customer Service Representative (CSR) to join our t...Show more
Customer Supply Chain Specialist.Improving Health through Science and Technology! At Aptar Pharma, we specialize in Drug Delivery offering Innovative Devices, Services and Solutions focused on the ...Show more
){kind=logo}
