Veterinary Practice Manager

Job Description

Company Description

Elite Veterinary Specialists is a new specialty animal clinic in town with two convenient locations in Casselberry and Clermont, and we are rapidly growing. While we are new to the area, we bring over 15 years of experience in veterinary ophthalmology and specialty care, led by Dr. Robert Swinger. We are committed to providing compassionate, personalized care by partnering with pet owners and referring veterinarians to achieve the best outcomes and quality of life for each patient.

Our growth presents an excellent career builder opportunity for dedicated professionals who want to grow alongside us. We pride ourselves on our exceptional standards of care and our focus on the individual needs of every patient. Join us and become part of a dynamic team making a meaningful difference in the lives of animals and their owners.

Job Description : Veterinary Practice Manager

Position Summary

The Practice Manager is responsible for overseeing the daily operations of the clinic, ensuring optimal performance. The Practice Manager ensures the clinic meets all federal and state regulatory requirements, adheres to marketing campaigns and promotional guidelines, maintains a clean and welcoming environment, and fosters team morale. This role requires a proactive leader who can inspire the team, maintain a high standard of care, and promote a strong clinic culture. The core focus of this role is to deliver an exceptional customer experience by demonstrating compassion, confidence, and professionalism in every interaction—with patients, clients, and team members.

Reports to : Veterinarian, District Leadership, Operations Manager and / or Practice Owners.

Job Responsibilities

• Clinic Image : Promote a patient-centered environment. Greet all visitors with professionalism, sensitivity, and tact to leave a lasting positive impression.
• Front Desk Oversight : Lead front desk operations including answering phones, checking patients in / out, and ensuring smooth client flow.
• Team Culture : Foster a positive, team-oriented environment where feedback is welcomed and valued. Support the hospital, doctors, and practice philosophy through your actions. Lead with enthusiasm, handle multiple tasks with a smile, and bring a solution-focused, go-getter attitude to our family-oriented clinic.
• Human Resources Support : Partner with the District Leadership on employee reviews. Celebrate team victories and milestones such as birthdays and work anniversaries. Participate in weekly leadership meetings, provide valuable feedback and suggestions and communicate key updates to staff.
• Administrative Duties : Help develop and maintain Standard Operating Procedures for front desk and customer care areas. Ensure the clinic meets all regulatory and compliance requirements, including those set by OSHA, DEA, EEOC, ADA, and the Department of Labor. Keep required documentation organized and up to date. Contribute to the company marketing initiatives and other administrative assignments.
• Scheduling & Staffing : Manage staff schedules to ensure the clinic is adequately covered. Provide support or coverage in your own clinic or partner locations when needed.
• Clinic Coverage : Serve as a keyholder. Open and close the clinic as scheduled. Be available to step in for other Practice or Office Managers if needed.
• Quality Assurance : Monitor clinic cleanliness and appearance. Address issues promptly to maintain a professional, safe environment. Follow established checklists for standards of care, opening / closing routines, and federal / state guidelines.
• Training & Development : Participate in clinic training programs. Identify areas where additional training is needed, facilitate and coach. Encourage a growth mindset and support staff as the clinic continues to evolve.
• Inventory Management : Oversee medical and office supply inventory. Ensure adequate stock is available and supplies and equipment are stored and maintained properly. Track usage rates and manage reordering as needed. Ensure equipment is serviceable and readily available for use.
• Accounting : Manage end-of-day reports, clinic expenses and transaction / refund disputes. Complete weekly bank deposits.
• Multi-location : Manage and oversee all practices in the surrounding area to ensure smooth operations and high-quality service. Foster strong relationships with local teams and stakeholders. Coordinate schedules, resources, and staff across multiple locations.
• Perform other duties as assigned.

Controls Over Work

The Practice Manager reports to the District Manager / Chief Operating Officer (COO) and practice owners. Works independently within the established guidelines and clinic policies. Consults with the District Manager / COO and owners for unusual or complex issues and provides recommended solutions. Exercises sound judgment and follows accepted veterinary management principles. Performance is reviewed through record audits, problem resolution, and demonstrated leadership in daily clinic operations.

Skills and Knowledge

Physical Obligations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches, and animal wastes; possible exposure to contagious diseases.

Travel Requirements

Travel may be required to cover in nearby locations, attend meetings or participate in training sessions.