Network Operations Analyst Level 1

The primary function of this role is to triage, diagnosis and remediate company's network systems and service, which includes triaging and remediating incidents related company Wide Area Network (WAN) and Local Area Network (LAN) services. This role is responsible for the overall stability, security and sustainability of company's WAN, LAN and Customer Facing wi-fi infrastructure. This role interfaces directly with end users, technology partners and internal technology teams. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

Top 3 skills – Troubleshooting, some experience in routing and switching, Service Now and similar tools, change management. Being able to speak communicate and multitask, introductory Linux, mostly verbal and written communication- technical skills come second. Project person will be supporting – Supporting stores, Distribution and manufacturing centers, working with external vendors and internet providers, Operations based.

Responsibilities :

• Leverage experience and knowledge of WAN, LAN and WLAN infrastructure to triage, diagnosis and remediate wireless infrastructure incidents
• Technical Subject Matter Expert on company's customer facing network environments and operations
• Leverage experience and knowledge of wide area network routing protocols and devices and local area network switching protocols and devices to triage, diagnosis and remediate WAN and LAN network alerts to insure availability and mean-time-to-repair service levels agreements are achieved
• Provide first level and second network operations for all WAN, LAN and wireless related incidents, Experience with SDWAN platforms
• Triage and remediate VSAT, cellular and wired and wireless WAN and LAN incidents
• Recognize and appropriately escalate high priority incidents quickly to proper network level 3 team
• Provide critical network incident conference call facilitation and assistance
• Create and review network device and network system change procedures and documentation
• Perform proactive maintenance on network routers, switches, wireless access points and other network equipment
• Network device implementation support and assistance for new network devices
• Experience with applications like ServiceNow ticketing, WhatUp Gold, and Arista / Aruba networks
• Assist with standard network requests to assist ETMs (Enterprise Technology Managers) in new store standup and installations

Qualifications :

Required Skills :