Medical Assistant

Medical Assistant Lead

Reporting to the Nurse Supervisor or designee, and under the direct supervision of a registered nurse, the Medical Assistant Lead performs a variety of direct and indirect patient care activities. The MA Lead promotes patients' self-management and empowers patients / families to achieve maximum levels of wellness and independence. The MA Lead will actively engage in care team huddles, clinical meetings, and quality improvement activities. The MA Lead will perform a variety of direct and indirect patient care activities, including but not limited to, Vaccine Administration, Point of Care Testing, and Phlebotomy. The MA Lead will seek opportunities to learn from others, be open to adapting best practices into their work and effectively communicate those areas which they feel uncomfortable or need to improve upon to their supervisors. The MA Lead will contribute to the orientation and development of new personnel, as well as mentor peers and promote collaborative teamwork. The MA Lead is committed to the constant pursuit of organizational excellence and improving the health status of the community. The MA Lead must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in patient / staff interaction.

Primary Responsibilities

• Routine Patient Care

Interview patients

Prepare exam room for correct procedure

Assist providers, as necessary

Oversee Medical Assistants assignments (i.e., the board, lunch coverage, rooming, and stocking)

Obtain and disseminate various forms; completes medical record release requests and schedules / confirms patient appointments

Monitoring Vaccine Storage / Handlings

Work professionally and collaboratively with co-workers

Other duties and / or other locations as assigned

Qualifications

Must be a graduate of an accredited Medical Assistant program. Must hold current CPR certification. Certified Medical Assistant in the state of Massachusetts Preferred. Strong clinical skills, including point of care testing and phlebotomy. Familiarity with clinical processes and procedures and medical terminology. Able to perform vital signs, obtain pertinent health information including but not limited to temperature, pulse, respirations, blood pressure, height, and weight. Able to participate in the medication reconciliation processes and related prescription management tasks including prior authorizations. Knowledge and ability to perform specific procedures and tests appropriate to the clinical setting Strong customer service skills. Strong computer skills including Microsoft Office. Experience with Practice Management and Electronic Health Record systems, a plus. Able to maintain strictest confidentiality. Able to communicate with all levels of organization. Able to handle multiple tasks and prioritize work. Able to comprehend complex orders. Strives in a fast-paced environment and stays calm during stressful situations. Flexible and able to adapt to changing situations.

Physical Requirements