Traveling Service Technician

Job Description

Job Description

Traveling Service Technician

RMS Roller-Grinder is an innovative manufacturing and service company that believes in taking a hands-on approach in providing the most advanced industry-leading equipment with exceptional customer service, providing our customers with the most consistent quality products and building a lasting partnership. The team at RMS has been able to achieve this by hiring team members that share our Core Values, strive for continuous operational and self-Improvement, & are willing to try something new to grow.

We are looking to add to our team in our Service Department! Our Ideal Team Member will share our Core Values, have field service experience (or is willing & excited to learn), and have a hunger to develop their skills.

This is an entry to mid-level position and for the right Team Member, could be the launching point to grow into a variety of roles as we are strong believers in cross training and continuously developing our team!

Are you ready to embark on a career that combines technical expertise, problem-solving skills, and a passion for travel? Join the RMS Roller-Grinder team as a Traveling Service Technician , where every day brings new challenges, diverse landscapes, and the opportunity to make a significant impact on our customers' operations.

Here is what you will do :

• On-Site Equipment Maintenance and Repair

Travel to customer locations to troubleshoot, diagnose, and repair RMS Roller-Grinder equipment.

Be the frontline responder to equipment breakdowns, ensuring minimal downtime for our valued customers.

Conduct comprehensive training sessions for customers on the operation and maintenance of RMS Roller-Grinder equipment.

Foster strong relationships with clients by providing exceptional service and demonstrating a commitment to their success.

Maintain detailed service records, documenting all interactions, solutions implemented, and recommendations for future improvements.

Type of Team Member we are looking for :

An Individual that has a Passion to Travel consistently; working 3-4 consecutive days a week and staying out 2-3 nights a week; with minimal weekend work that may be required.

An Individual that has Excellent Communication and Interpersonal Skills so they can interact professionally and effectively with our customers.

Company Culture Benefits :

Enjoy a competitive wage of $27.50 - $35.50+ depending on experience. PLUS, performance-based incentives and benefits such as healthcare, dental, vision and more!

Be part of a collaborative and energetic team that values innovation and continuous improvement.

Embrace a workplace that understands you are not just an employee – you are a Team Member with family commitments. Enjoy the flexibility to manage your schedule.

RMS believes in a work-life balance, starting with 3 weeks of PTO in your first year, growing to 5 weeks PTO after 5 years.

We invest in your skill & professional development, providing opportunities for career advancement within the organization.

Represent a company that takes pride in delivering innovative equipment and partners with our customers exceeding their expectations.

Education and Experience :

High school diploma or equivalent.

Ability to obtain DOT compliance within 90 days of employment.

Has or can obtain a Commercial Driver’s License (CDL).

Previous experience with hydraulics, pneumatics, welding, and / or fabrication is beneficial.

EOE

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