About Vocareum
Vocareum is a leading edtech platform empowering over four million learners to acquire technical skills through immersive, hands-on labs. We collaborate with top technology providers including AWS, Databricks, Udemy, and Udacity, to deliver real world learning experiences in cloud computing, data engineering, AI/ML, and more.
We are seeking a passionate and proactive Operations Engineering Apprentice to ensure our customers achieve maximum value from our platform. You'll play a vital role in onboarding new customers, support technical integrations, provide ongoing support that drive learner success and support the general engineering operations as needed.
Key Responsibilities
- Lead onboarding and training for new institutional and enterprise customers.
- Assist customers with technical integrations (e.g., SSO, LMS integrations) and content authoring (labs, assignments)
- Respond to support inquiries via our ticketing system and live chat.
- Collaborate on and support Quarterly Business Reviews (QBRs)
- Help with Data engineering projects - reporting/invoicing/lab usage etc
- Help with 3rd party tools/packages for Vocareum labs/containers
- Help with release process and integrations with external tools/APIs
What We're Looking For
- Strong understanding of full-stack web development concepts
Qualifications
- A four-year degree in a technical field or completion of a coding bootcamp with a focus on full-stack web development
- Experience in customer-facing roles is a plus
Location
- San Jose, California - Hybrid 3 days a week in office
What we offer
- Participate in a high-growth, mission-driven environment
- Competitive salary, equity and benefits package