IT Support Analyst

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL Sunday Ticket, smart promotions, and seamless partnerships, we offer a cloud-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs-they're key to engaging, entertaining, and understanding their customers to help drive business results. We are poised to leverage our strong leadership, innovative technology, and strategic partnerships to become the go-to destination for on-premise entertainment and marketing.

Position Overview :

The IT Support Analyst will support the day-to-day technology needs of our organization, including system setup, troubleshooting, and user support. This role is ideal for someone who has foundational IT knowledge, strong problem-solving skills, and a desire to expand their expertise in enterprise systems and applications.

Key Responsibilities :

• Provide first-line technical support to employees (hardware, software, network, and account issues)
• Assist with new hire setups, including device provisioning, account creation, and access management
• Manage user access and security permissions in alignment with compliance policies
• Provide advanced support, ensuring issues are not only resolved but also analyzed for root cause and long-term remediation
• Support and maintain company hardware and software assets
• Troubleshoot and resolve issues with Microsoft 365, Google Workspace, and collaboration tools
• Analyze user requirements and recommend system configurations to improve efficiency
• Document processes, common issues, and solutions to improve team knowledge base
• Participate in IT projects related to system upgrades, security, and integrations

Qualifications :

Expected Compensation : The anticipated base salary range for a new hire into this position is $65,000 - $80,000.In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.

About Us :

EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.

Benefits and Perks :

This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives EverPass forward. If you are the right person for the role you will be part of a fantastic journey in a dynamic, high-growth business.

We look forward to your application.

EverPass is an equal opportunity workplace and an affirmative-action employer.

We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.