Guest Service Manager

Guest Service Manager

JOB SUMMARY : Under administrative direction, performs management and problem solving while on duty. Handles guest complaints, oversees security issues, and keeps departments running efficiently. SUPERVISION EXERCISED : Exercises oversight over gaming floor Team Members, and non-gaming departments. ESSENTIAL FUNCTIONS : (This class specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.) Recognizes and resolves guest and Team Member problems of a sensitive nature by analyzing each situation and evaluating alternatives in order to implement satisfactory solutions. Supports all Team Members, and all areas of the Casino. Works with Team Members in all areas of the casino, to maintain a clean appearance; including storages throughout. Supports Carson Nugget vision and mission; maintain confidentiality of all work information; demonstrate an ability to successfully lead a team; exhibit courteous and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; identify problems and recommend solutions. ADDITIONAL RESPONSIBILITIES : Follows safety standards in all aspects of performance of the above functions, report / remove unsafe equipment. Responds to public inquiries in a courteous manner to provide information about casino gaming promotions, special and other events and / or programs in order to assist guests, advertise marketing campaigns and encourage guest attendance and participation. Ensures that assigned Team Members performs duties and responsibilities in a safe and prudent manner, not exposing them or others to unnecessary harm or risk of on-the-job injury. MINIMUM QUALIFICATIONS : (A combination of education, experience and training that would provide the same or an equivalent set of knowledge, skills and abilities. Typical qualifying experience would be) Education and Experience : Progressively responsible management experience, PLUS overall casino experience in the areas of tables, poker, cage, keno, bingo, food and beverage. Must be at least 21 years of age at the time of application. Valid Driver's License at the time of application. May be required to obtain a Gaming License in the State of Nevada. Must be able to obtain Alcohol Awareness Certification.