Performance Test Engineer (Cyara IVR)

Our client, a leading technology solutions provider, is seeking a Performance Test Engineer (Cyara IVR) to join their team. As a Performance Test Engineer, you will be part of the Quality Assurance department supporting the performance testing of complex voice systems. The ideal candidate will have strong analytical skills, excellent communication abilities, and a collaborative mindset which will align successfully in the organization.

Job Title : Performance Test Engineer (Cyara IVR)

Location : Plano, TX

Pay Range : Competitive

What's the Job?

Lead performance testing efforts for IVR systems, ensuring high-quality voice interactions.

Collaborate with project team managers, application developers, and architects during EST hours.

Design and maintain intricate data-driven testing scripts in Cyara / LRE.

Monitor environment requirements and orchestrate testing with CI / CD tools.

Conduct deep dive analysis and report performance metrics through dashboards.

What's Needed?

Experience with telephony protocols such as SIP, RTP, and VoIP.

Proficiency in using the Cyara platform and related testing tools like SIPp and JMeter.

Strong understanding of PBX, SBCs, and IVR systems.

Ability to troubleshoot complex voice system issues and diagnose SIP signaling problems.

Experience in voice recognition testing and validating ASR / NLU accuracy.

What's in it for me?

Opportunity to work with cutting-edge technology in voice performance testing.

Collaborative work environment with a focus on innovation and quality.

Professional growth and development opportunities within a dynamic team.

Engagement in challenging projects that enhance your skills and expertise.

Be part of a diverse and inclusive workplace that values your contributions.

Upon completion of waiting period consultants are eligible for :

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.