Referrals / Front Desk Coordinator

Referrals / Front Desk Coordinator

The Referrals / Front Desk Coordinator will be responsible for preparing and processing all managed care referral paperwork, as well as assisting patients with check-in, authorizations, and handling phone calls. This group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks.

Job Responsibilities

• Process patients' referrals and ensure that patients are scheduled for their recommended non-PCP appointments
• Liaise between Medicare patients / offices and the providers, making sure to effectively process, monitor and communicate all aspects of the patients' referrals
• Maintain list of all preferred specialists and ancillary providers for the assigned area
• Obtain referral authorizations if required by the health plan
• Call the referred Specialists and schedule appointment for patients
• Communicate respectfully and effectively with patients regarding appointments
• Follow guidelines / workflows to complete & log all referrals processed through system
• Meet monthly / quarterly goals regarding utilization and process of ordered referrals
• Maintain strictest confidentiality; adhere to all HIPAA guidelines / regulations
• Assist with coordination of activities related to insurance pre-certification / authorization
• Front Office Duties as assigned

Job Qualifications

Benefits