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Patient Care Coordinator Full Time
Patient Care Coordinator Full TimeBJ's Wholesale Club • Framingham, MA, US
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Patient Care Coordinator Full Time

Patient Care Coordinator Full Time

BJ's Wholesale Club • Framingham, MA, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to :

  • Weekly Pay : Get paid every week so that you can manage your money on your terms.
  • Free BJ’s Memberships : Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
  • Generous Paid Time Off : Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
  • Flexible and Affordable Health Benefits : Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
  • 401(k) Retirement Savings Plan : Build your financial future with a company match (available to team members 18 and older).
  • Employee Stock Purchase Plan :   Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
  • Eligibility requirements vary by position.

Job Summary

Patient Care Coordinators are responsible for assisting in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of art optical and telemedicine equipment.  Patient Care Coordinators must be passionate about delivering outstanding patient care experiences and assisting the team in growing the number of exams delivered.

Team Members :

  • Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance.
  • Strives for flawless execution and hold ourselves accountable.
  • Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment for our members and each other.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
  • Move with speed and agility in everything we do.
  • Innovate and adapt so we can move as fast as the world around us.
  • Maintain a friendly and positive attitude.
  • Members :

  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)

  • Fast, Friendly Full, Fresh, Clean
  • Club Standards : Work as a team to deliver GOLD club standards daily.

  • Work with commitment and pride to deliver GOLD- Grand opening look daily.
  • All items stocked and planograms executed.

  • Maintain visible accurate signage.
  • Clean and organized, inside and out.
  • Know your Business :

  • Understand how to access and read production and / or financial performance reporting for your department.
  • See the connection between consistent execution and the positive impact it can have on the business.
  • Major Tasks, Responsibilities, and Key Accountabilities

  • Adhere to all privacy and confidential / proprietary company policies and procedures (i. e. Health Information Portability and Accountability Act, known as HIPAA) as required by law. Provides support to Members in making eyeglass adjustments and repairs.
  • Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions.
  • Promote eye exam availability to BJ’s members and their families.
  • Foster strong partnerships with optical team members and optometrists.
  • Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.
  • Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc.
  • Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians.
  • Meet or exceed patient expectations.
  • Work in partnership with optical team members to facilitate exam bookings and eyewear sales.
  • Match eyewear solutions to patient needs and transition patients from exam to product selection.
  • Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.
  • Spends downtime engaging with members in front of Optical.
  • Maintain optical area cleanliness and displays in accordance with club policy.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned.
  • Regular, predictable, full attendance is an essential function of this job.
  • Qualifications

  • High school diploma, college degree, and / or big box wholesale, retail, optical and / or medical experience.
  • Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.
  • Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
  • Interested in the growth of telemedicine and in healthcare technology.
  • Motivated to help patients and exceed their expectations to drive referrals.
  • Be passionate about delivering outstanding patient care.
  • Knowledge of optical products and business practices preferred, but not required.
  • Strong interpersonal skills, organizational skills, and an attention to detail required.
  • Open shift availability required for full time positions.
  • At least 18 years of age.
  • Environmental Job Conditions

  • Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and / or stooping.
  • Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and / or awkward objects more than 20 pounds with assistance.
  • Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
  • In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $18.50 - $23.13

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