Inside Sales Support

Job Description

Job Description

Who We Are :

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing :

As the Inside Sales Support for Yancey Engineered Solutions, you will be responsible for supporting our customers with review of specifications and creating quotes based off of that information.

Major Tasks, Responsibilities, and Key Accountabilities :

• Serve as the primary point of contact for inbound customer inquiries, orders, and support.
• Generate quotes and process purchase orders.
• Provide technical product information, including specifications, lead times, and pricing.
• Track sales activity and customer communications using D365 software.
• Assist in identifying new business opportunities and potential customers through market research and outreach.
• Ensure a high level of customer satisfaction through proactive communication and problem-solving.
• Facilitate new order handovers to Project Management and Engineering.
• Other duties as assigned.

Education / Experience :

Required Qualifications / Skills :

Who We Are Looking For :

To be successful in this position you should be organized, show an attention for detail, and have a sense of urgency. You should have intermediate computer skills, be safety conscious, and have both electrical and mechanical aptitude. The ability to multitask, problem solve, and provide superior customer service are essential to this position as well.